Booking terms

01Scope

These terms apply to every stay at Villa Grandis booked directly through this website. Bookings made through intermediary platforms are governed by those platforms' terms.

02Conclusion of the contract, language and storage

The contract is concluded electronically, in Croatian, English or German, depending on the language in which the booking was sent. Before submitting a booking you may return to earlier steps of the form and correct what you have entered. The content of the contract is stored by the provider, and a copy of these terms together with the booking details is emailed to the guest with the provisional booking.

03Booking

A booking is treated as received when the guest completes the form and receives a provisional booking by email carrying an offer and a unique booking reference. The dates are then held. The booking becomes confirmed only once the deposit is visible in the provider's account, at which point the guest receives a separate booking confirmation by email.

04Right of withdrawal

A contract for accommodation on a specific date is exempt from the consumer's fourteen-day right of withdrawal. The exemption follows from Article 86(1) of the Croatian Consumer Protection Act, which excludes that right for accommodation services other than for residential purposes where a specific date of performance is agreed, and from Article 16(l) of Directive 2011/83/EU. By accepting these terms when booking you confirm that you are aware of this. Cancellation remains possible under the terms in section 08.

05Price and minimum stay

The nightly rate and the shortest permitted stay in each season.

• 9 Sept – 16 Dec 2026 — €290
• 17 Dec 2026 – 9 Jan 2027 — €480
• 10 Jan – 14 Apr 2027 — €290
• 15 Apr – 31 Aug 2027 — €390
• The minimum stay is 2 nights, in every season. The rate is for the whole villa.
• Deposit to confirm a booking: €100. The balance is paid on arrival.

06Tourist tax and taxes

Whether the tourist tax is included in the price, and any additional charges, are published here.

07Payment

A deposit of €100 confirms the booking and is paid by bank transfer using the details in the offer, quoting the booking reference. The remaining amount is paid on arrival at the villa, in cash or by transfer to the same account. Card payment will be introduced later.

08Cancellation and changes

You may cancel at any time, using the link in your booking email or by contacting the owner. Cancel 14 or more days before the first night and the €100 deposit is returned in full. Cancel inside the last 14 days before the first night and the deposit is not returned. The balance, which is paid on arrival, is never charged on a cancelled booking.

09Arrival and stay

Check-in is between 15:00 and 18:00 with the arrival time announced in advance; check-out is between 08:00 and 11:00. The house rules published on this site apply throughout: no smoking, no parties and no pets.

10Liability

The provider is liable under the general rules of the law of obligations. Liability for death or personal injury, and for damage caused intentionally or by gross negligence, is neither excluded nor limited. The guest is liable for damage to the property, its equipment and grounds caused intentionally or by gross negligence. The pool, hot tub and outdoor facilities are used at the guest's own responsibility and in accordance with the house rules; children must be supervised by an adult. Guests are advised to hold travel and liability insurance.

11Complaints

A written complaint may be delivered to the provider's registered address or sent by email to the address published in the imprint. We confirm receipt without delay and provide a written reply within fifteen days of receiving it, as required by the Croatian Consumer Protection Act.

12Out-of-court dispute resolution

We aim to settle disputes by agreement. Where that fails, a consumer may bring the matter before the Court of Honour at the Croatian Chamber of Economy or the Mediation Centre at the Croatian Chamber of Economy. Participation in those procedures is voluntary.

13Governing law and jurisdiction

These terms are governed by the law of the Republic of Croatia. This does not reduce the protection afforded to a consumer by the mandatory rules of the country in which they habitually reside. A consumer domiciled in the European Union may bring proceedings in the courts of their own domicile, and may be sued only in the courts of the Member State where they are domiciled.